Tech Help

Build your tech skills with one-on-one help from our tech experts.

How does this service work?

• Sessions are 30 to 60 minutes.
• Up to one appointment per week.
• Booking opens 7 days in advance.
• Available to Highland Park Public Library adult cardholders.

What are common topics?

• Downloading and using digital library items (eBooks, eAudiobooks, and eMagazines).
• Using the library catalog.
• Email, browsing, and computer basics.
• Organizing files and using cloud storage.
• Photo, slide, and video digitization.

Is there help the library does not provide?

• Medical, legal, financial, or business advice.
• Personal transactions such as applications, contracts, purchases, or travel bookings.
• Entering personal or sensitive information on your behalf.
• Setting up or installing software on personal devices.

What can staff do instead?

• Show you how to find reputable information sources.
• Explain general steps and tools.
• Guide you while you complete tasks on your own device.

How can I schedule an appointment?

• Fill out the online form.
• Share details about what you want to learn.
• A staff member contacts you to set the session within 3 business days (Monday-Friday).

What if I need to cancel?

• Please call or email the Computers & Technolody desk at (847) 579-6836 or newmeddept@hplibrary.org to cancel or reschedule.